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Customer Services


Course Fee $300.00

No. of Places 20 of 20

Start November 26, 2018

End November 29, 2018

Location Erbil - MSELECT Academy

A 4-day course in Customer Services

Customer service programs are important in every business industry, including employee benefits. Improving your customer service skills can lead to greater customer satisfaction.

No matter the size of your business good customer service is the heart of your business model if you wish to be successful. It is important to provide good customer service; to all types of customers, including potential, new and existing customers.

 

Why is customer service important?

  • Increases customers loyalty 

  • Increase the amount of money each customer spends with your business

  • Provides value – Great customer service programs should focus on treating customers well, answering questions, and exceeding their expectations. 

  • Creates endorsements – Loyal customers provide positive endorsements and online reviews that can help businesses strengthen their brand. It will generate positive word-of-mouth and reputation.

  • Prevents business failure

 
 
 

 

Objectives

By the end of the program, participants will be able to:

  • Analyze basic behavioral patterns of different customer’s personality profiles

  • Practice the skills for dealing with customers and handling their complaints

  • Understand that concepts of service mindset and ways of developing it within their organizations

 

 

When are courses being offered?

The course will start on Monday, November 26th and continue till November 29th.

The time of the classes is 9:00 AM to 17:00 PM.

 

Target Group

All managers, supervisors, and employees whose duties involve contacting and dealing with internal and external customers.

 

The Trainer

Parwiz has a master's degree in Public Administration from the University of Tasmania, Australia. He has more than fifteen years of management experience in the private and public sectors. He has been a trainer for more than 4 years in customer service, sales, and marketing. He has delivered training for major corporations in Iraq.

 

Training Experience

 

 

Year  

Training Course Description

Institute

Location

2016

Communication

Korek Academy

Erbil

2016

Training of Trainers (TOT)

Korek Academy

Erbil

2015

ISO 9001:2007 Quality Management System - Internal Auditor

SGS

Erbil

2015

OHSAS 18001:2007 Occupational Health and Safety Management System

SGS

Erbil

2014

Professional Development

UTAS

Australia

2007

Statistics Analysis

KRSO

Kurdistan

2006

National Census Database Design

Iraqi Statistics Office

Jordan

2005

Political Science

Ankara University

Turkey

2005

Data Analysis by SPSS

World bank

Lebanon

2003

Administration and Law

Ministry of Interior

Kurdistan

2002

GIS and MapInfo Program

Council of Ministers

Kurdistan

2000

Statistic and MS Office

Council of Ministers

Kurdistan 

 

 

How do I register?

You can register by emailing training@mselect.iq with the following details:

  • Full Name:

  • City/Town:

  • Email Address:

  • Phone number:

  • Name of course:

For more information, please call 066 261 4455 - 0772 617 57 94 

Participants who bring a friend along receive a 10% discount!

  • Quantity

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