This course will be focusing on customer care as its the heart of all successful companies. This course can help you develop a loyal customer base and improve relationships with your customers. In a competitive market, it can be tempting to chase new business. However, to boost revenue and profitability in your business, your best bet is to focus on customer retention and build up customer loyalty.
At the end of the course, participants will be able to:
- Explain the reasons for caring for customers
- Define who the customers of an organization are
- Apply some techniques to serve customers better