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Aftersales Technical Fieldsman

Job Title: Aftersales Technical Fieldsman
Contract Type: Permanent
Location: Baghdad, Iraq
Industry:
REF: 473
Contact Name: Ahmed Tahir
Contact Email: ahmed@mselect.iq
Job Published: 9 months ago

Job Description

We are looking for a Aftersales Technical Fieldsman for one of our clients in the automotive sector in Baghdad with below details:

Responsibilities:

  • Periodically visit the company's Authorized Dealers to supervise the Technical related issues
  • Periodically visit the company's Authorized Dealers to supervise Workflow operational standards of after sales service
  • Knowledgeable on the general and minor technical features of the vehicles
  • Preparation (translation, publishing) of the materials related to technical issues
  • Provide the company's Authorized Dealers with the repair methods in difficult or unexpected cases
  • Keep good communication with TMC Technical Department and Sumitomo related staffs as well
  • On-job training of the company's Authorized Dealer technical staff
  • Handle the recall campaigns according to the Manufacturer request
  • Resolve particular difficult questions at the company's Authorized Dealer side - technology and customer related issues
  • Periodical checks of documentation (repair orders etc.) at the company's Authorized Dealer side to keep Toyota Standard Quality and its process
  • Handle 'filed technical report' (FTR) to TMC properly
  • Report to company management and TMC in case of very difficult technical issues that can harm the the company's image immediately