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Customer Care Agent (Baghdad)

Job Title: Customer Care Agent (Baghdad)
Contract Type: Permanent
Location: Baghdad, Iraq
REF: 321
Contact Name: Ghusoon Nader
Contact Email:
Job Published: 12 months ago

Job Description

MSELECT are urgently seeking a Customer Care Agent for Baghdad region with a minimum of a year of sales experience for one of our international retail clients in Baghdad


  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Cancel or upgrade accounts.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Answer questions about warranties or terms of sale.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Handle product recalls.
  • Attempt to persuade customer to reconsider cancellation.
  • Inform customer of deals and promotions.
  • Sell products and services.
  • Utilize computer technology to handle high call volumes.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Close out or open call records.
  • Compile reports on overall customer satisfaction.
  • Read from scripts.
  • Handle changes in policies or renewals.


  • Friendly and engaging personality.
  • Comfortable working with members of the public.
  • Confident manner.
  • Helpful and polite.
  • Physically fit, able to be on foot for most of the day and required to lift large amounts of stock.
  • Comprehensive understanding of specialized area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc.
  • Able to work as part of a sales team.
  • Knowledge of inventory techniques.
  • Smart appearance and articulate.
  • Minimum of a year experience in sales.
  • Fluent in Arabic and English.