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Call Centre Agent

Job Title: Call Centre Agent
Contract Type: Permanent
Location: Erbil, Iraq
REF: 718
Contact Name: Sana Kamangar
Contact Email:
Job Published: over 2 years ago

Job Description

MSELECT is looking to hire Call Centre Agents for one of its immigration services clients to be based in Erbil.


  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Determines eligibility by comparing client information to requirements.
  • Establishes policies by entering client information; confirming pricing.
  • Informs clients by explaining procedures; answering questions; providing information.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Accomplishes sales and organisation mission by completing related results as needed.


  • University degree is required.
  • Minimum of 2 years of experience is preferred.
  • Fluency in Kurdish, English and Arabic is required.
  • Excellent communications skills.

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.