MSELECT is looking to hire Call Centre Agents for one of its immigration services clients to be based in Erbil.
- Obtains client information by answering telephone calls; interviewing clients; verifying information.
- Determines eligibility by comparing client information to requirements.
- Establishes policies by entering client information; confirming pricing.
- Informs clients by explaining procedures; answering questions; providing information.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
- Accomplishes sales and organisation mission by completing related results as needed.
- University degree is required.
- Minimum of 2 years of experience is preferred.
- Fluency in Kurdish, English and Arabic is required.
- Excellent communications skills.
Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.