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IT Specialist

Job Title: IT Specialist
Contract Type: Permanent
Location: Erbil, Iraq
Industry:
REF: 1646
Contact Name: Ghusoon Nader
Job Published: 3 months ago

Job Description

MSELECT is looking to hire an IT Specialist for an international oil operator in Erbil; the successful candidate must have at least 3-4 years’ experience working in a similar field. Proficiency in English and Kurdish is required.

General functions

  • Installation and configuration software and hardware;
  • Management of network servers and technology tools;
  • First line technical support to employees experiencing difficulties with computer hardware and with computer applications and communications software;
  • Provision of weekly activity reports to Company’s IT management;
  • Participation in IT assets management, logging of dispatching and acceptance of IT assets to employees;
  • Work in close cooperation with (HQ- IT) team and outsourcing IT support companies

Professional functions

IT specialist perform some or all of the following duties:

  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to find and implement solutions
  • Emulate or reproduce technical problems encountered by users
  • Provide advice and training to users in response to identified difficulties
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by IT manager
  • Participate in the redesign of applications and other software
  • Install and configure software and hardware
  • Manage network servers and technology tools
  • Set up accounts and workstations
  • Monitor performance and maintain systems according to requirements
  • Troubleshoot issues and outages
  • Ensure security through access controls, backups and firewalls
  • Upgrade systems with new releases and models
  • Develop expertise to train staff on new technologies
  • Build an internal wiki with technical documentation, manuals and IT policies

Education and experience level

  • BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus
  • 3-4 years in the same role of the position

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.