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IT Support Service Engineer

Job Title: IT Support Service Engineer
Contract Type: Permanent
Location: Basra, Iraq
REF: 975
Contact Name: Ghusoon Nader
Job Published: over 1 year ago

Job Description

A major global Oil and Gas company is looking for an IT Support Service Engineer. He must be able to deliver effective business engagement to ensure support and services delivered are in line with business needs and develop close working relationships between COMPANY IT staff and onsite experts/contractors to improve knowledge sharing and deliver further support efficiencies. The Engineers will be based in South and North Rumaila, Basra.

Key Responsibilities:

support engineers shall be at an expert level in IT support, with skills in system, network and application administration. Support engineers will also be expected to coach and support the users where and when required. Specific criteria and qualifications as follows:
• Extensive work experience in a similar position. • Extensive knowledge in operating system and hardware.
• Working knowledge of Infrastructure services frameworks e.g. IT Infrastructure Library (ITIL).
• Knowledge of IT standards, processes and policies.
• Extensive knowledge of positive customer interactions.
• Knowledge of data backup methodologies.
• Extensive experience of supporting computers operating systems.
• Extensive experience of supporting MS Office suite.
• Proven track record of maintaining high levels of customer satisfaction.
• Experience of using ticketing systems, help desk/call logging tools.

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.