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Operation Officer ( Immigration Expert)

Job Title: Operation Officer ( Immigration Expert)
Contract Type: Permanent
Location: Erbil, Iraq
REF: 1826
Contact Name: Susan Rafat
Job Published: 6 months ago

Job Description

MSELECT is looking to hire an Operation Officer (Immigration Expert) for an international group in Erbil. Candidate must have minimum 2 years of relevant experience and fluent in English, Kurdish and Arabic.

Job Description

Has the ability to handle the documentation according to the clients' case, provide guidance and consultancy to the clients and follow up with their colleagues to finalize the requested task.


  • Check on the list of the required documents and update it accordingly and frequently when change occurs
  • Update all templates with the client information before singing
  • Check the documents provided by the client to make sure it meets the requirements.
  • Update the CRM entries
  • Follow up with clients by emails or phone calls
  • Update the branch accountant through formal communication with the payment’s dues of clients.
  • Suggesting alternatives if clients are facing trouble issuing certain documentation.
  • Update knowledge by checking the official sources and sharing it.
  • Meeting the deadlines, follow up with clients to make sure all requirements are settled in advance.


  • Be able to consistently make intelligent decisions under pressure
  • Sales Skills
  • Possess good judgment, initiative, and good attitude and be dependable.
  • Solid communication skills, strong critical and analytical thinking skills, and appreciation of diversity.
  • Must speak English, Kurdish and Arabic fluently.
  • Must be creative and flexible


  • Must be Erbil resident
  • Preferably female


  • 2 to 4 years in the field of operations.

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process