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Operations Coordinator

Job Title: Operations Coordinator
Contract Type: Permanent
Location: Erbil, Iraq
REF: 504
Contact Name: Ahmed Tahir
Contact Email:
Job Published: about 4 years ago

Job Description

Mselect is hiring an Operations Coordinator on behalf one of its shipping and logistics clients for their Erbil office with below details:

Position purpose:

Coordinate local logistics operations effectively to provide quality service and customer satisfaction in accordance with company standard operating procedures.


  • Coordinate local logistics operational requirements between the Company's Offices, vendors and clients
  • Keeping the customer and the Company's support team constantly updated during all stages of the services delivered
  • Work with internal staff to ensure a professional and efficient delivery of each service
  • Order services as required from third party suppliers / vendors in relation to customer’s requirements while ensuring that all requested services have been properly quoted and approved prior to proceeding with coordination of each service.
  • Suggest operation changes for better efficiency and quality services and if approved by supervisor, implement these changes in operations practices. 
  • Respond to questions, Troubleshoot problems arising with services delivered and provide solutions or work-arounds best suited on a case by case basis 
  • Maintain regular contact with multiple vendors to ensure prices remain competitive and that services they provided are up to the Company and its clients' standards
  • Must remain up to date on general processes and requirements for KRG imports, exports, customs brokerage, domestic services requirements in order to ensure quality services to  each customer
  • Adhere to local and externally relevant health and safety laws and policies.
  • Regular reporting to supervisors as required.
  • Other duties as reasonably assigned.


  • Work effectively as a team contributor on all assignments.
  • Ability to effectively communicate with others
  • Interact professionally with other employees, customers and suppliers.
  • Perform quality work within deadlines with or without direct supervision.
  • Work effectively and well under pressure
  • Flexible working hours
  • Awareness and acceptance of cultural differences
  • Valid local drivers license


  • Bachelor's Degree preferred; or equivalent combination of work experience
  • Minimum 2 years Operation Coordination Experience in a Logistics environment
  • High Level of  English & Kurdish communication skills – Arabic speaker an advantage
  • Proficiency in MS Office applications and familiarity with web-based applications
  • Logistics Experience with Oil & Gas and/or State Department sectors an advantage