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Assistant Manager

Job Title: Assistant Manager
Contract Type: Permanent
Location: Erbil, Iraq
REF: 225
Contact Name: Rahel Surchi
Contact Email:
Job Published: almost 4 years ago

Job Description

MSELECT is looking for an Assistant Restaurant Manager who is passionate about food and customer service to work for one of the world’s leading fast food chains in Baghdad. Must be an experienced leader with prior experience in the hospitality field and a goal to move up in the management field.


  • Identify and delegate responsibilities to shift leaders and staff to ensure objectives are met and excellent service is consistently achieved
  • Effectively manage the restaurant in the absence of the Restaurant Manager
  • Manage operations with passion, integrity, and knowledge while promoting the culture and values of the company
  • Implement new company policies and procedures by developing plans and instructing staff
  • Provide direction to shift leaders, and staff to achieve restaurant goals
  • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
  • Provide coaching and feedback to managers and staff and assess performance on and ongoing basis
  • Create a positive guest experience by delivering a high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
  • Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness
  • Consistently monitor product and labor costs to remain within goals
  • Solicit guest feedback to understand the needs and wants of customers
  • Train and coach staff on guest services principles and practices
  • Follow the company policies and procedures, including those for cash handing and safety/security
  • Assist in new menu implementation
  • Develop and implement creative solutions to areas of improvement
  • Assist in conducting staff and daily pre-shift meetings
  • Assist in any areas of the restaurant when staffing constraints require
  • Identify employee weaknesses and retrain as necessary


  • At least 2 years prior Restaurant and Management experience
  • Bachelor’s degree in business, management, hospitality or similar field required
  • Must be fluent in both Arabic and English