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Case Management Team Lead

Job Title: Case Management Team Lead
Contract Type: Permanent
Location: Erbil, Iraq
REF: 787
Contact Name: Sana Kamangar
Contact Email:
Job Published: over 2 years ago

Job Description

MSELECT is looking to hire a Case Management Team Lead for a local NGO to be based in Erbil, Iraq.

We are seeking to hire a Case Management Team Lead to work in our new program to protect and empower vulnerable women and girls through improving the access and quality of MHPSS services for survivors of SGBV in KRI. Under this program, the Case Management Team Lead will coordinate and supervise a team of up to six Case Managers providing mobile services to women and girls and their families in various locations throughout Duhok governorate. The successful candidate must be compassionate, confident, diligent, trustworthy, and resourceful with experience providing case management services to internally displaced people, refugees, and/or survivors of SGBV. The Case Management Team Lead must be willing and interested to work with people of different religious, ethnic, cultural, educational, and socio-economic backgrounds.


Team Management (35%):

  • Develop work plans for staff and conduct regular performance review to assist staff in achieving expected outcomes.
  • Identify capacity development needs of staff, make recommendations for meeting identified needs, and provide training, as possible.
  • Ensure all referrals received by NGO are assigned to a Case Manager for follow-up and seen in a timely manner.
  • Provide consistent case supervision to Case Managers to ensure quality care is provided to clients and that appropriate referrals are made, ensuring any clinically complex cases are referred to the MHPSS Project Manager for consultation.
  • Monitor case management files to ensure timely and accurate reporting.
  • Develop and implement community sensitization activities on SGBV and the effects of trauma.
  • Travel to NGO locations in Akre and occasionally in Suleimania to supervise staff and see clients.  

Direct Service Provision (35%):

  • Create and maintain a welcoming and safe environment, which reflects awareness and understanding of the different religions, cultures and experiences of clients. • Travel to NGO locations to provide services.
  • Receive clients, conduct client intake assessment, and create case files as needed.
  • Help clients with identifying available resources and solving everyday problems.
  • Identify more complex cases, and work with the Project Manager to create a plan for delivering services, which may include referrals to other services.
  • Maintain detailed and accurate case notes and files.
  • Follow-up with clients, as appropriate, including potentially, home visits and other outreach activities.
  • Conduct needs assessments with clients and deliver counseling, where appropriate.
  • Facilitate and lead effective group sessions, and trainings for clients/participants.
  • Provide emotional support to women, men, boys and girls.
  • Advocate for and develop plans to improve clients’ well-being and daily lives.
  • Participate in the development and implementation of outreach and community engagement plans.
  • Support the development and utilization of a camp-specific referral pathway for SGBV cases.
  • Attend relevant training sessions to ensure that the highest quality services can be delivered.
  • Provide confidential services to clients either in their tents or in the mobile unit, in accordance with their wishes and SGBV guiding principles.

Coordination, Influence, and Organizational Representation (20%):

  • Maintain a good working relationship with all organizations, women’s committees and other community?based groups, to facilitate referrals and support related and/or joint activities.
  • Complete activity and other requested reporting.
  • Perform other duties as necessary.


  • Minimum 3 years of professional experience as a social/case worker/case manager, preferably with IDPs or refugees, in an NGO.
  • University degree in social work, psychology or related field, a plus.
  • Knowledge of case management, community outreach, psychological services, and referral pathways.
  • Experience working with survivors of SGBV and other populations experiencing a lack of social protection and social inequalities.
  • Counseling experience and/or experience providing psychological first aid a plus.
  • Strong belief in human rights and gender equality.
  • Good interpersonal skills including ability to gain trust and build relationships.
  • High standard of spoken and written Kurdish and English; Arabic, a plus.
  • Good computer skills.
  • Ability to work in a stressful setting and adapt quickly to changing environment.

Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.