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Sales Representative

Job Title: Sales Representative
Contract Type: Permanent
Location: Erbil , Iraq
REF: 1750
Contact Name: Omid Miri
Job Published: 8 months ago

Job Description

MSELECT is looking for a Sales Representative for an international telecommunication Client in Erbil. The candidate must have up to 2 years of experience in related field. fluency in Kurdish and Arabic is a must.

Role Purpose

  • The job holder is responsible for handling the day-to-day requests from customers’ and ensuring resolution of complaints in an efficient and timely manner whilst ensuring a high level of customer satisfaction
  • The job holder is also responsible for direct interaction with current and potential customers with regards to sales or information on products/services

Key Accountabilities

  • Understand Direct Sales Strategy and plans and participate in the achievement of objectives and targets
  • Implement Direct Sales policies and procedures
  • Handle e-mails and follow-up with customers concerning different requests / complaints ensuring fulfillment of their needs and requirements
  • Coordinate with billing and collection control to re-activate accounts / update account status to ensure up-to-date customer information at all times
  • Coordinate new outlets needs in terms of manpower, logistics, equipment, maintenance and other needs to ensure efficient launching and operations
  • Act as a quality control on the Sales Representatives and report their failures to the Senior Sales Representative to tackle areas for development and training
  • Handle the opening of direct sales new branches and exchanges offices and coordinate their needs in terms of manpower, logistics, equipment, policies and procedures, forms, brochures, marketing material and other needs to ensure efficient operations
  • Handle existing branches’ renovations/visit branches periodically to check maintenance requirements ensuring adequate work environment for a healthy customer experience
  • Submit daily reports to direct report mentioning interventions and activities conducted and keep records feedbacks/customer transactions and interactions as needed to track achievements and get recommendations

Key Performance Indicators

  • # of non-compliance to direct sales policies and procedures
  • Average handling time (Time from initial customer request to closing the request)

Skills and Qualifications

  • Bachelor’s degree in business administration-related field or equivalent
  • Up to 2 years of experience in related field
  • Arabic, Kurdish fluency is a must, English is a plus
  • Serving our Customers
  • Achievement Driven
  • Information Seeking
  • Relationship Building
  • Oral Communication
  • Written Communication
  • Managing Information
  • Technology Application
  • IT User Support
  • Sales Management
  • Females preferable

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.