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Service Advisor

Job Title: Service Advisor
Contract Type: Permanent
Location: Basrah, Iraq
REF: 1262
Contact Name: Muhammad Dler
Job Published: about 1 year ago

Job Description

MSELECT is looking to hire a Service Advisor for an automotive company in Basrah, 3 years of relevant experience is required in addition to bachelors degree in Mechanical Engineering/ Auto Engineering or related study field. Apply below!

Overall Objective of the Job
The Service Advisor is responsible for welcoming the customers and promoting a professional and efficient service image, liaising with them to ensure their requirements are met at a fair price and on time, and keep them updated with the details of the maintenance work and billing information.

Tasks and Responsibilities
• Greets the customers and interprets their service needs.
• Ensures the readiness of all documents related to the vehicle in terms of license and insurance before the examination for the vehicle.
• Informs the customer about the estimated cost and ensures his approval before proceeding with the repair process.
• Ensures all relevant information is clearly and correctly recorded on the Job Card.
• Ensures that old or replaced parts are in the vehicle, clean, and uncluttered.
• Responds to telephone service queries in an informative and professional manner.
• Ensures reception area is maintained clean and tidy at all times.
• Ensures that instructions on Job cards are clear, concise and informative in order to be easily interpreted by the technician.
• Interprets any relevant warranties and ensure customers are aware of their rights.
• Liaises with Workshop Controller to plan future appointments and ensures optimum shop loading.
• Maintains good knowledge of company’s products and services, prices, promotions and any other detail to be informed to customers.
• Maximizes service sales and profitability by using professional sales techniques.
• Records customer requirements and details accurately.
• Records vehicle details and service histories accurately.
• Ensures customer awareness of all products and services available.
• Ensures account customers have sufficient credit to enable all work advised to be carried out as agreed.
• Ensure all cash sales are charged and money collected on completion of work
• Performs any related task as requested by the direct supervisor.

Educational Level/ Required Certificates
• Bachelor’s Degree in Business Administration/ Auto engineering or a related major. 
• Minimum 3 years of experience in any related position.