Course overview
This high-energy two-day program is designed to focus on the foundation communication skills: listening, asking insightful questions, and recognizing the power of non-verbal communication. Participants will learn how to build rapport using simple NLP techniques such as pacing and leading which can translate into positive results. Participants will learn how to combine voice tone, body language with language that engages others. Using a four-point communications model, the participant will be able to communicate their messages more clearly, confidently, and effectively.
By the end of this course, you will be able to:
Identify barriers to communication and ways to overcome them
Develop your non-verbal and para-verbal communication skills
Use the STAR method to speak on the spot
Listen actively and effectively and ask good questions
Use appreciative inquiry as a communication tool
Capably speak and network with others
Establish common ground with others
Describe the features of emotional intelligence
The main objective of this course is to empower professionals with:
The understanding of the essential components of effective communication
Real-time feedback on their language structure, tone and non-verbal nuances
The ability to recognize flaws in their own communication style
Capability to practice recommended methods for effective communication and make personal improvements
Understanding of the importance of effective communication personally and professionally
Express ideas fluently through conversation
Use their words, tone and posture to match the objective of their communication successfully
Use assertiveness to bring out the best in one’s communication
Delivery method
This training will try to cater to the audience and their distinctive professional background and experience. Classroom sessions with presentations by a highly experienced facilitator form a major part of the training programs. The trainee participation will be through group discussions, role-plays, group activities, assessments and more.
The trainee is also considered to share their experiences, issues, concerns and best practices from their respective organizations, which are facilitated by the trainer to optimize learning for the entire participant group.
Course outline
Module 1: How Well Do You Communicate?
How well do you communicate?
What makes a great communicator?
Four basic principles of communication
Module 2: Use Engaging Language
Focus on behavior, not personality
Be specific
“I” messages and owning your language
Module 3: Use the Power of Questions
Controlling a conversation
Different types of questions
The questioning funnel
Module 4: Use Active Listening
Evaluate your listening skills
Listening and empathy
Active listening
How to listen better
Module 5: Use Non-Verbal Communication and Build Rapport
Importance of rapport
Matching non-verbal communication
Importance of body language
Competitive review game
Target audience
Business professionals who wish to polish their communication skills
Payment
Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.
The time and duration
Duration: two days
Time: 09:30 - 15:30
Language: Kurdish & English
Cost: $135
How do I register?
You can register by emailing training@mselect.com with the following details:
Full Name:
City/Town:
Email Address:
Phone number:
Name of the course: