Office Procedures and Administration

Location Erbil

Fee 250


Sunday, 13 December 2020


Wednesday, 16 December 2020

Office Procedures and Administration

This course is intended for those interested in gaining a comprehensive overview of basic office procedures and administration. It will present areas including Office Management, Administrative Management, Bookkeeping and Payroll, and Business Writing. It will combine theory with a series of practical tasks and activities designed to promote understanding and application to the real world that participants can take back to the workplace.

Expected outcomes are that participants – especially those new to the professional office environment – will obtain a good basic understanding of the way a modern office works, and an overview of best practice and operations. This means that they will learn about all areas, which could then be built on with more specialized training in their particular area of employment, delivered in the workplace itself perhaps as on the job training or as part of their induction. It further means that they can enhance their CV as being aware of what to expect when starting work.

Course overview

Office Management

  1. Organisational structures

  2. The importance of teamwork

  3. Keeping motivated

  4. Providing excellent customer service

  5. Office ethics and behaviour

  6. Non-verbal communication

  7. Dealing with stress and prioritising

  8. Working with your manager

Administrative Management

  1. The importance of procedures

  2. What to include in the office handbook

  3. Sharing and communication

  4. Controlling electronic files

  5. Keeping track of the paper trail

  6. Keeping your workplace organised

  7. Scheduling maintenance

Bookkeeping and Payroll

  1. Basic terminology

  2. Accounting Methods

  3. Sales and Purchase cycles

  4. Balance Sheet, Profit & Loss

  5. Planning and Auditing

  6. Petty cash system

  7. Financial management

Business Writing

  1. Review of the basics

  2. Writing various documents including emails, letters, proposals and reports

  3. Planning for large and small meetings

  4. Preparing agendas

  5. Taking meeting minutes

  6. Proofreading

Who is the course is for?

The course is aimed at those starting work in a commercial office, or for recent graduates interested in enhancing their job prospects. It could also be of benefit to those who have worked in other areas out with the commercial environment, who are moving into a different role. As it provides a broad overview, it is ideal as a basis for further more specialised training at a later stage.


Michael Phillips has an MA (Hons) from St Andrews, Scotland's top university, as well as a teaching certificate. He has worked in accountancy with Deloitte, KPMG and Accenture (Talisman Energy) in the UK oil and gas sector. He also worked for a UK training organisation for some years, gaining first hand expertise in change management (major expansion and contraction of the business). Since 2013 he has been in Kurdistan, mainly at Soran University.

Time Schedule

The course starts on Sunday 13th of December


Must be made 5 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.

How do I register?

You can register by emailing training@mselect.iq with the following details:

Full Name:


Email Address:

Phone number:

Name of the course:

For more information, please call 066 261 4455