Office Procedures and Administration
This course is intended for those interested in gaining a comprehensive overview of basic office procedures and administration. It will present areas including Office Management, Administrative Management, Bookkeeping and Payroll, and Business Writing. It will combine theory with a series of practical tasks and activities designed to promote understanding and application to the real world that participants can take back to the workplace.
Expected outcomes are that participants – especially those new to the professional office environment – will obtain a good basic understanding of the way a modern office works, and an overview of best practice and operations. This means that they will learn about all areas, which could then be built on with more specialized training in their particular area of employment, delivered in the workplace itself perhaps as on the job training or as part of their induction. It further means that they can enhance their CV as being aware of what to expect when starting work.
The importance of teamwork
Providing excellent customer service
Office ethics and behaviour
Dealing with stress and prioritising
Working with your manager
The importance of procedures
What to include in the office handbook
Sharing and communication
Controlling electronic files
Keeping track of the paper trail
Keeping your workplace organised
Bookkeeping and Payroll
Sales and Purchase cycles
Balance Sheet, Profit & Loss
Planning and Auditing
Petty cash system
Review of the basics
Writing various documents including emails, letters, proposals and reports
Planning for large and small meetings
Taking meeting minutes
Who is the course is for?
The course is aimed at those starting work in a commercial office, or for recent graduates interested in enhancing their job prospects. It could also be of benefit to those who have worked in other areas out with the commercial environment, who are moving into a different role. As it provides a broad overview, it is ideal as a basis for further more specialised training at a later stage.
Michael Phillips has an MA (Hons) from St Andrews, Scotland's top university, as well as a teaching certificate. He has worked in accountancy with Deloitte, KPMG and Accenture (Talisman Energy) in the UK oil and gas sector. He also worked for a UK training organisation for some years, gaining first hand expertise in change management (major expansion and contraction of the business). Since 2013 he has been in Kurdistan, mainly at Soran University.
The course starts on Sunday 13th of December
Must be made 5 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.
How do I register?
You can register by emailing email@example.com with the following details:
Name of the course:
For more information, please call 066 261 4455