Course Overview
This course is designed to provide participants with the essential skills and knowledge required to effectively manage administrative functions within an office environment. Through a combination of theoretical concepts, practical exercises, and case studies, participants will learn how to streamline office operations, enhance productivity, and foster a positive work environment.
Course Objectives
Understand the role and responsibilities of an office administrator
Develop effective communication and interpersonal skills
Learn time management techniques to optimize productivity
Implement organisational strategies to improve workflow efficiency
Acquire problem-solving and decision-making skills for office management
Enhance leadership and team management abilities
Ensure compliance with legal and regulatory requirements
Foster a culture of professionalism and continuous improvement
Course Outline
Module 1: Introduction to Office Administration
Definition and scope of office administration
Role and responsibilities of an office administrator
Importance of effective office management
Module 2: Communication Skills
Principles of effective communication
Verbal and non-verbal communication techniques
Active listening and feedback strategies
Module 3: Time Management and Productivity
Time management principles and techniques
Prioritization strategies
Overcoming common time management challenges
Module 4: Organisational Skills and Workflow Optimization
Organizational strategies for managing tasks and information
Streamlining workflow processes
Implementing office automation tools
Module 5: Problem-Solving and Decision-Making
Problem-solving methodologies
Decision-making frameworks
Handling conflicts and resolving issues in the office environment
Module 6: Leadership and Team Management
Leadership styles and approaches
Building and motivating a productive team
Effective delegation and empowerment
Module 7: Professionalism and Ethics
Ethical standards in office administration
Professional conduct and behaviour
Upholding integrity and accountability
Course Delivery
Instructor-led lectures
Interactive discussions and group activities
Hands-on exercises and case studies
Practical demonstrations and simulations
Target Audience
Office administrators
Administrative assistants
Executive assistants
Office managers
Anyone responsible for administrative functions within an organisation
Course Details
Duration: 4 days
Time: 09:30 – 16:30
Language: Arabic
Refreshments - included
Format: classroom-based
Location: Erbil, mselect office
Fee: $250
Payment
Must be made 7 working days before the start of the course. Payment can be made in cash, by bank transfer or through exchange offices.
Registration
You can register by emailing training@mselect.com with the following details:
Full Name:
City/Town:
Email Address:
Phone number:
Name of the course: