mselect is looking to hire a Customer Service Representative for an international training organization in Beirut, Lebanon. Candidates must have at least 1-2 years of relevant experience and be fluent in English.
JOB OBJECTIVE
A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are fully satisfied with all the client products and services. They shall provide excellent customer care to our clients. This includes contacting every customer to thank them for their registering on the client’s website and giving them also personalized feedback and support. This is especially important for the client not only in the Middle East but also for Europe. The CSR will also provide helpful information about the product, the locations, visas etc. and answer any questions about their registrations. As they will give feedback on expectations, challenges and customer satisfaction
KEY RESPONSIBILITIES
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels such as phone, emails, social media and online chat
- Acknowledging and resolving customer complaints
- Knowing our products so that you can answer questions
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with colleagues as necessary
- Ensure customer satisfaction and provide professional customer support
SKILLS AND EXPERIENCE
- Have an experience in customer service tasks and role
- Excellent communication skills over the phone, emails, and social media platforms
- Ability to work on different online platforms for the client
- Ability to cooperate with and support other members of the customer service team
- Strong verbal communication skills in the English language
- Willingness to interact daily with customers from a wide range of cultures and backgrounds
- Fluent in English is a must
Key tools:
- Microsoft Office programs
*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.