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Housekeeping Supervisor

Job Title: Housekeeping Supervisor
Contract Type: Permanent
Location: Erbil, Iraq
Industry:
REF: 1653
Contact Name: Omid Miri
Job Published: 3 months ago

Job Description

MSELECT is looking to hire a Housekeeping Supervisor for an oil and gas service client in Erbil. Candidates must have at least 3-5 years of related experience and fluency in English, Kurdish and Arabic is a must.

Responsibilities:

  • Ensuring that all guest rooms, public areas, and the back of the house work areas meet the Established standards by assigning work and conducting inspections
  • Delegate assignments and supervise am and PM room attendants and housemen and monitor daily turn-down schedule to ensure enough coverage
  • Assisting in maintaining and controlling all housekeeping equipment
  • Conducting a daily Inventory of the radios and devices; assisting in monthly housekeeping inventories
  • Maintain and monitor lost and found procedures and policies according to the standards
  • Respond and follow through on guest requests, concerns, and problems to ensure the guests' Satisfaction
  • Coordinate with the outside laundry company to ensure that room linens, guest clothing, and staff uniforms are processed and returned in a timely manner
  • Monitor work orders submitted to engineering and follow up to ensure timely completion
  • Observes service behaviors of employees provides feedback to individuals: continuously strives to improve service performances
  • Obtains the list of rooms to be cleaned immediately the list of prospective checkout or Discharges to prepare work assignments
  • Inventories stock to ensure adequate supplies selects and purchases new furnishings
  • Inventory, order, and stock the laundry room with all needed equipment supplies per Guidelines provided
  • Communicates areas in need of attention to staff follow up to ensure understanding
  • Handles guest problem and complaints seeking assistance manager as necessary
  • Inspected rooms, complete daily assignment sheets, supervision of 6 staff members, assisted with the ordering of supplies
  • Help the team whenever workload was heavy
  • Carrying out any reasonable guest requests
  • Supervises, coordinates, and performs housekeeping activities during a given shift to maximize quality cleaning services while ensuring all rules and procedures are being followed
  • Assist in the administration of housekeeping services in safe and efficient compliance with policies and procedures
  • Inspect rooms after room attendants have cleaned
  • Provide on the spot feedback to meet company standard
  • Provide the team with proper cleaning supplies, and make sure they are in the area they are assigned
  • Training new staff on our cleaning procedures, paying attention to details, making sure all rooms and public areas for the guest are clean and tidy
  • Recheck houses and rooms after cleaned to make sure pass standards before the inspector does a final check

Qualifications and Experience:

  • High School Diploma
  • 3 – 5 years of experience
  • Fluent English, Kurdish, Arabic
  • Advanced user of MS Office: Word, Excel, Outlook and Windows

*Only applicants meeting the strict criteria outlined above will be contacted as part of the shortlisting process.