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Iraq Service Manager

Job Title: Iraq Service Manager
Contract Type: Permanent
Location: Baghdad, Iraq
Industry:
REF: 899
Contact Name: Ghusoon Nader
Job Published: 3 months ago

Job Description

MSELECT is hiring a Service Manager for one of the biggest automotive companies in Iraq to manage and operate the dealership service in a customer focused and efficient manner ensuring the achievement of the overall service objectives and standards. The candidate will be based in Baghdad. 

Job Responsibilities 

Planning

  • Plan and sets department’s goals and objectives. 
  • Develop the annual department plan ensuring goals and objects are clear and aligned with the overall Service and organization’s plan.

Monitoring

  • Monitor business records, quality, come backs, productivity and complaints
  • Report and analyze the department business achievements monthly and annually.

Managing

  • Manage efficient workflow within service center
  • Work with the parts department as appropriate to ensure proper stocking of high use parts.
  • Ensure that all warranty claims against a manufacturer are dealt with in accordance with guidelines laid down by the concerned manufacturer.
  • Assure proper repair order flow to satisfy warranty/dealership/business office requirements
  • Meet with Iraq service manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters
  • Take decisions for buying the necessary workshop equipment’s and insure that they are in proper working condition
  • Assist in development of annual service budget for use in connection with annual sales forecast
  • Demonstrates behaviors consistent with the company’s vision, mission and values in all interactions with customers, co-workers and suppliers
  • Enforce safety standards in facility

Interviewing

  • Participate in Interviewing candidates for service department.
  • Develop, coach, motivate staff and ensuring that individual facilities have the required skilled and experienced personnel to meet their objectives
  • Maintain customer satisfaction index rating above that of manufacturer or dealership average
  • Communicate with customers before issues arise and get involved in escalated customer issues
  • Establish and maintain a good working relationship with customers to encourage repeat referral business
  • Ensure good communication with the internal customers (other departments).

Other Skills Required

Bsc. Degree in mechanical engineering with automotive specialization.

Experience

  • 5 – 7 years’ experience in service activities.
  • 2 – 3 years’ experience in service management activities.

Technical Skills

  • V. good English language 
  • Good business writing skills.
  • Communication skills. 
  • Excellent Service Selling and Negotiation skills.
  • Excellent ability to lead a team and keep them motivated.
  • Ability of meet the deadlines and achieving the targets. 
  • Professional appearance.
  • Customer service.
  • Previous industry knowledge of overall operations, management and wholesale relations (preferred)