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Mobile Support Engineer

Job Title: Mobile Support Engineer
Contract Type: Permanent
Location: Basra, Iraq
REF: 1016
Contact Name: Ghusoon Nader
Job Published: over 1 year ago

Job Description

MSELECT is looking on behalf of a major global Oil and Gas company in Basra a Mobile Support Engineer who assist the Senior Network Infrastructure Engineer in the delivery and support of network services, the position is on rotation basis 28 days on /28 days off, 12 hours per day, the candidate must be fluent in Arabic and English.

Key Responsibilities

  • Assist the Network Infrastructure Engineer to ensure trouble-free operations of telecoms infrastructure in the site including core network infrastructure, data center and campus LAN, terrestrial and VSAT WAN.
  • Assist the Network Infrastructure Engineer to identify risks to service delivery, recommend options to address risks and execute approved options.
  • Work with the Network Infrastructure Engineer to develop infrastructure capability to meet agreed service targets.
  • Delivery of telecom enhancement projects.
  • Primary Remote hands-on support across site field network.
  • Define and execute telecoms related 'changes'
  • Provide 2nd/3rd level support for network incidents.

Criteria & Qualifications


  • Experience working as hands on remote support on Oil & Gas field network technologies.
  • Experience in deploying network infrastructure solutions.
  • Experience in Microwave Transmission Systems.
  • Experience of working in Data Centre environments.
  • Broad understanding of IT, security and IP telephony
  • Ability to work within a multicultural environment.
  • Willingness to be deployed across Rumaila field network sites throughout the working day.


  • Experience in a similar role in an oil/gas company
  • University level education preferably in Engineering / IT or related discipline.
  • ITIL Foundations.


  • Excellent communication skills (verbal and written)
  • Strong analytical skills
  • Strong interpersonal skills and able to work with staff at all levels in an organisation
  • Proactive thinking – the ability to come up with options and solutions
  • Good attention to detail
  • Delivery focused
  • Willing to challenge and be challenged
  • Motivating, positive, energetic, helpful
  • Leads by example
  • Demonstrates strong customer empathy