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Operations Manager

Job Title: Operations Manager
Contract Type: Permanent
Location: Basra, Iraq
REF: 900
Contact Name: Ahmed Tahir
Contact Email:
Job Published: almost 3 years ago

Job Description

Mselect is looking for an Operations Manager for it's major client in the logistics sector. The main purpose of this role is to oversee and manage local staff and ensure capabilities at points of entry in the Basra region, Minimum of 5 years of operations experience and 2 years of field experience are required with Fluency in English and Arabic.

Operations staff, Warehouse staff, Truck Drivers.


  • Lead, direct and manage station functions to ensure that all departments and station staff execute service as per Company and Customers standards
  • Management and supervision of operations teams, imports, exports, customs brokerage, domestic services
  • Ensure that all established procedures, and processes for the Company are understood and implemented within station 
  • Understand and ensure compliance with corporate polices and procedures, local rules and regulations for the country
  • Send regular updates on import/export polices and procedures, local rules and regulations for the country to BO & HQ support teams and SMT
  • Provide guidance and support to station management staff on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, systems applications, and executing processes to meet customer needs
  • Collaborate with senior management to develop continuous improvement methodology in key areas of service profit and growth, and use key performance indicators to drive and quantify cost optimization while maintaining customer quality and service
  • Ensure that the station facilities provide a clean, professional, and safe working environment for all employees in accordance with Company HSE Policy 
  • Conduct annual performance reviews for all staff within department
  • Ensure the proper financial controls are in place 
  • Ensures proper tracking and maintenance of company assets
  • Recruit, interview, select, train and develop staff that have the right technical and personal abilities to ensure Company's objectives are met 
  • Continuously review and assess in-Country vendors, negotiate service, terms and pricing levels. Work with key vendors on developing unique and value added  services solutions 
  • Ensuring the proper staff, facilities/warehousing, uniforms, vehicles and services are in place in order to execute work effectively 
  • Regular reporting to HQ: management, sales, marketing and HR


  • Minimum 5 years Operation Coordination Experience 
  • Native Arabic speaker (written and verbal)
  • High level English speaker
  • Proficiency in MS Office applications and familiarity with web-based applications
  • Minimum 2 years Field experience


  • Work effectively as a project supervisor, work well under pressure and able to work long hours 
  • Interact professionally with other employees, customers and suppliers
  • Work independently while understanding the necessity for communicating and coordinating work efforts with other employees, agents and field offices
  • Perform quality work within deadlines with or without direct supervision
  • Flexible working hours 
  • Awareness and acceptance of cultural differences

Applicants who meet the description above will be contacted as part of the shortlisting process.