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Technical Support & Sales Representative

Job Title: Technical Support & Sales Representative
Contract Type: Permanent
Location: Erbil, United States
Industry:
REF: 109
Contact Name: Alaaeddin Battal
Contact Email: alaaeddien@mselect.iq
Job Published: over 1 year ago

Job Description

MSELECT is hiring on behalf of a leading international company in the Automotive industry we are looking for a Technical Support & Sales Representative to be working in Erbil, Kurdistan.


Duties & Responsibilities:

  • Technical support : Assist  Sales teams in auditing & troubleshooting problems on installed base; Prepare & Submit site audit reports to customers; Create and update installations data base with site operations history; conduct site surveys  

                                                                                                 

  • In collaboration with Sales Management and  Marketing, transform the commercial business objectives into customers action plans and individual action plans and ensure successful deployment of these plans

                                                              

  • Target and qualify Customers/Prospects ( wholesalers, resellers, tire fitters, fleets, administrations, etc) , and optimize sales efforts in line with customers ambitions and company targets 

                                                                                                 

  • Achieve performance in Managing & executing sales of Bridgestone tires, other related products and services with Customers in line with the commercial policy  

                                                                                             

  • Ensure customer satisfaction and improve sales efficiency by applying the company’s sales methods and tools: Action plan , CRM, Commercial policies, Customer training…etc     

                                                                                        

  • Understand and identify the needs of customers and uncover opportunities                                                                                                     
  • Plan and organize efficiently the day to day activities: market tour, appointments, meetings, trainings, promotion activities, customer events, action plans, projects review, quotations follow-up, prescription , pricing, order intakes, contract forming, collaborative sales forecast, daily visit reports, weekly competition reports, etc.                                                                                       
  • Collaborate with Customer Care to secure order processing is completed and Customer is provided the adequate commercial and technical support                                                                                       
  • Effective collaboration with Marketing and the rest of the organization by providing them with, Customers, Competition, Copies/counterfeit and other market information, for the improvement of the marketing offer, the services offer, the commercial policy, the logistic offer, the quality of products and equipments, etc.   

                                                                        

  • Technical support : Assist  Sales teams in auditing & troubleshooting problems on installed base; Prepare & Submit site audit reports to customers; Create and update installations data base with site operations history; conduct site surveys                                                                                                    

 Qualifications:

  • Fluent in Kurdish, English and Arabic
  • University degree in Mechanical engineering or equivalent
  • 1-2 years of experience in sales and/or marketing or Technical support or After sales
  • Previous experience in automotive and/or or tire prescription, design, contracting,and/or maintenance is valuable
  • Strong understanding of customer and market dynamics and requirements
  • Full knowledge of the sales process and good sales abilities
  • Confident negotiator and ability to ‘close the deal’
  • Strong client management skills and ability to keep promises
  • Ability to generate ideas and solutions
  • Strong communication skills in all forms including written, oral, email, telephone, and presentation
  • Excellent organisational and time management skills
  • A positive attitude to dealing with people
  • Computer proficiency ( use of emails/ autonomy in computer configuration, use of Excel for offers & price lists analysis /use is a Must)
  • Commitment to Company values